ProTech Property Solutions has a clear appreciation of quality assurance. As a foundation, all services must be of a consistent quality exceeding clients’ expectations. However, our clients can also expect continual improvement through innovation, wider capability and identified efficiencies.
ProTech Property Solutions Management Team focuses on consistency and positive customer relationships at all times and clients are guaranteed easy access to their contract management team, ensuring quick responses to all of their requirements.
Our employees are all highly motivated people, committed to getting the job done with maximum care and attention to detail but minimum fuss. Each new employee is thoroughly checked for security purposes before undertaking rigorous induction training prior to starting on contracts.
We also provide ongoing training for our staff, covering Customer Service, Health and Safety, Environmental Awareness and specific industry requirements.
ProTech Property Solutions is committed to the very highest levels of quality and customer care. These are achieved by employing high calibre people, identifying robust and professional processes, and utilising innovative and efficient systems.
Our quality control systems have been specifically designed to comply with the standards demanded by our certification to ISO9001. Our managers carry out monthly checks to ensure compliance with agreed service levels and specifications.
All procedures are methodically and constantly reviewed to ensure standards are upheld and continually improved.
Our Quality Management Team monitor standards, client satisfaction, Health and Safety, security procedures and training programmes on an ongoing basis to ensure our quality control targets are always met.
Problems & Complaints
ProTech Property Solutions is committed to providing a quality service for its customers and working in an open and accountable way that builds the trust and respect of all our stakeholders. One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers and stakeholders, and in particular by responding positively to complaints, and by putting mistakes right.
We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps us to look at how we do things and helps us to improve our service.
Therefore we aim to ensure that:
- making a complaint is as easy as possible;
- we treat a complaint as a clear expression of dissatisfaction with our service which calls for an immediate response;
- we deal with it promptly, politely and, when appropriate, confidentially;
- we respond in the right way – for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc;
- we learn from complaints, use them to improve our service, and review annually our complaints policy and procedures.