Our engineers and multi-skilled teams offer a reactive property maintenance service across Greater London and the Home Counties. By offering a single point of contact for all maintenance requirements, we guarantee customers a consistently high level of service at a competitive rate – whatever the property location or building defect.
Different people have differing perceptions of what is an emergency, but where possible our proactive questioning ensures that we drill down into the nature of the problem and despatch the right resource to resolve the issue; covering everything from a water leak or broken lock right the way through to extreme weather damage and disaster recovery. Where non-urgent works are isolated, we can “stack” these for a later scheduled visit – saving time and disruption to your operational premises.
Reactive Property Services include:
|• Boarding & Glazing||• Fences & Gates||• Locksmiths|
|• Brickwork||• Floor Maintenance||• Painting & Decorating|
|• Building Works||• Graffiti Removal||• Pest Control|
|• Electrical||• Jetting / Drainage||• Plumbing|
|• Fabrication||• Joinery / Carpentry||• Roofing / Gutters|
We can provide a quick, effective and measured reaction with escalation processes to support the field engineers who attend site. Using the most up to date communication devices and vehicle tracking systems, arrival on site and data on status are available in real time – ensuring we can take the most appropriate action quickly and effectively. By using multi-skilled operatives we can avoid the need for repeat visits to the same call-out, which also avoids any escalation of costs. All information is available to our clients via a secure web portal, accessible on standard browsers, and we ensure that our clients are kept fully informed throughout the progress of the job.
We believe that our relationships with our clients is what sets us apart from our competitors. Our reactive maintenance programme includes a dedicated helpdesk advisor, who is fully up to date with your business and its challenges. This ensures we can help solve any issues you may be experiencing quickly and efficiently, without you having to repeatedly explain the nature of your business, saving vital time.
Our advisors are all fully maintenance trained, so you can be sure you are getting the right advice. Depending on the service levels we’ve agreed and the severity of the problem, your helpdesk advisor can arrange for the right tradesman to be on site from within 2 hours to 5 days.
How Protech Can Help
It is impossible to predict and address every issue before they arise and so a reactive maintenance service is vital for every business. Reactive maintenance is often supplemented with a planned maintenance programme, but whatever your approach, below we have included some of the benefits associated with having a reliable reactive maintenance partner:
Unexpected Issues – Facilities are complex and no matter the plans in place, things can go wrong. A robust reactive maintenance service allows you to react when the unexpected happens and helps to keep your business trading.
Keeping Your Employees Safe – As always, it will be better to prevent issues rather than react to them, but when a fault does arise having a reactive maintenance service in place can get your facility back up and running safely and to appropriate standards – meaning your employees are working in a safe environment.
Cost Effective – An Protech reactive maintenance service covers you for the unexpected whilst also keeping the associated costs of reactive servicing to a minimum.
Limited Personnel Requirement – Having a dedicated reactive maintenance team, like Protech Property Solutions, on hand means that you will need fewer staff to manage any issues that may occur. With a simple phone call, you can relax and be safe in the knowledge that the problem is being fixed, leaving you and your staff to concentrate on the day-to-day running of your business.
Reactive & Proactive Maintenance
It is clear that a reactive maintenance service is a necessity for all organisations however, there are a number of disadvantages associated with this approach if adopted in isolation. We wanted to include these below so you can make an informed decision about whether to rely solely on a reactive maintenance service or to include a planned maintenance programme too:
Shorter Life Expectancy – Reactive maintenance does not pro-actively assess the condition of a property’s fabric and therefore small issues and problem areas are not identified and rectified, meaning the likelihood of an unexpected maintenance problem is higher and potentially more costly.
Unpredictability – Reactive maintenance focuses on addressing problems once they occur. A reactive maintenance service does not allow you to predict when these problems will arise, meaning you cannot plan for them.
Less Control Over Budget – The unpredictability of maintenance issues means that you may be hit by unexpected costs that may not have been budgeted for. It is always sensible to have some budget available for unexpected maintenance requirements.
Safety – Obviously any property that isn’t checked regularly could be a safety concern, as they are not being maintained frequently, rather being looked at as and when a problem arises.
Unexpected Downtime – A maintenance issue may be serious enough to stop your site from trading and you are unable to prepare your staff for the downtime and the loss of productivity and profits to your business.
For more information on our reactive services please click Protech Building Solutions or call 0845 604 1288 and speak with one of our friendly team.
Our Guarantee To You
We created the Protech guarantee because we want you to put your trust in our engineer’s. Under this minimum six month guarantee, if anything goes wrong as a direct result of the work our engineer’s perform in your home or business, we will return to inspect the problem. If the fault is found to be due to our engineer’s work, we’ll fix the problem with no cost to you.
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