ISO 9001 – Why Does it Matter?

Posted on May 7, 2021 in General Info

ISO 9001 ISO 9001 is a Global Quality Management Standard created entirely with the interests of the customer in mind.

To achieve ISO 9001 certification, Protech Property Solutions is audited annually against the ISO 9001 Quality Management Standard, and certified to have demonstrated robust and reliable facility service and maintenance practice that assure our services consistently deliver customer satisfaction.

If you become a Protech Property Solutions customer, you should expect “the most reliable, easy to communicate with, best managed property care services you have ever experienced.”

There are 7 fundamental management principles we demonstrated to the QMS Auditor to earn our ISO 9001:2015 Certification, and they are:


We have customer-focused practices in place that aligning our organisational objectives with a focus on exceeding your needs and expectations. That means our practices have been audited and shown to:

  • Meet our customers’ requirements
  • Measure our customers satisfaction
  • Provide excellent customer service
  • Aim to exceed our customer expectations

As a result of this approach we achieve very high levels of customer satisfaction – way above industry standards – and we have scores of written references from satisfied clients that attest to this fact.


We have been audited and shown to have developed strategies, systems, practices and procedures that enable our team to reliably and consistently keep your facilities clean and well maintained. To do this we:

  • Measure, monitor and manage our team’s performance
  • Employ management systems designed to pick up problems before you even notice them.
  • Ensure that employees understand what they need to do and are provided with the authority, knowledge and skills to do it.

    This means that all our team’s are:

  • Fully trained in maintaining the security of your property
  • Understand the occupational health and safety issues they need to manage
  • Fully insured
  • Know their performance is constantly measured and monitored through weekly site checks and monthly audits against your written service schedule, so as to ensure your required standards are always maintained


This is a measure of our management structures and culture. The auditor found that we have developed management processes that mean our people:

  • Understand what their accountabilities are & the standard of service required
  • Feel respected and valued for the work they do
  • Continuously learn and share knowledge
  • Are aware of easy to use processes that they can use to openly discuss any problems or constraints they face in delivering on their accountabilities.

Because of this our people feel empowered and respected and buy into our mission, which is to provide the finest property care services.


We have been audited and shown to have developed processes and management practices that prioritise continuous improvement and deploy resources effectively, to be able to meet and maintain the services agreed to in your written service schedule.


We have been audited to ISO 9001 standard and shown to have developed services and management processes that make the improvement of our systems an objective of every individual in our organisation. This means we:

  • Empower our people to make improvements
  • Measure improvement consistently
  • Celebrate and recognise improvements when they are made


We ensure that as an organisation we have accurate and reliable data upon which to regularly measure our performance against the written service schedule agreements we are contracted to perform.

The auditor found that we use a best practice approach to gather data on our performance, and have management systems in place so we can consistently meet our guaranteed performance criteria, and that our systems mean we ongoingly manage feedback, with our cleaners and our clients, to ensure required cleaning standards are met and kept.

This means that when you contact us, you should expect a service that meets and even exceeds your expectations.


Our management process and procedures and our customer service communication has been audited to ISO 9001 standard to ensure that our services consistently achieve customer satisfaction.

This means that when you choose Protech Property Solutions, you can be confident that you will be happy and well served.

For other benefit’s of working with Protech Property Solutions please visit our Benefit List or call one of our friendly team on 0845 604 1288.