Service update on COVID-19

Posted on May 18, 2020 in General Info

We continue to operate Safely

We hope that, in these tough times, you and your family are doing well. In light of coronavirus (COVID-19) outbreak, we’ve decided to outline what measures we’ve implemented in order to continue to operate and safely provide our customers with cleaning and facility services.

In their recent publication, The British Government has stated that a “tradesperson carrying out essential repairs and maintenance in people’s homes, or carrying out other work in a home such as cleaning” is allowed to work, providing that they have no symptoms.

Thus, we continue to operate as usual by following extra measures to safely provide our services. Below we’ve highlighted key points covering how do we do that. We’ve also explained what measures we’re adopting to keep all employees and customers safe, as well as the actions we’re taking to help the UK population and the key workers fight the pandemic.

We protect our customers

Our customers’ well-being has always been of utmost priority for us. To help them go through this as safely as possible, we are following government and specialists’ advice to put protection first when delivering all our services.

• We feel responsible: We’re checking on our teams daily to make sure they don’t have flu-like symptoms and haven’t been to high-risk areas. If any of this happens, we send a substitute professional to perform the service.
• We set restrictions: All members of the team who will remain active haven’t travelled outside of the UK within the past two months.
• We don’t do handshakes anymore: We’ve instructed all teams to keep a minimum distance of one meter with all people they come in contact with and refuse handshakes, in an effort to protect our customers. If you want to greet us, smile, and we’ll smile back!
• We have enhanced our cleaning specification: We now include the disinfection cleaning of all common touch points within our standard cleaning specification as no extra cost.
• We offer Antiviral Sanitisation Services: In addition to our general cleaning services, we are able to offer deep disinfection cleaning solutions such as Dry Steam or Disinfectant Fogging as well as antiviral sanitisation surfaces by hand. The solutions we use kill 99.9% of all know viruses including COVID-19.

We keep our staff safe

Apart from following all official guidance, we regularly update all our teams on health and safety measures.

Every member of the Protech team:

• Carries and frequently uses alcohol-based hand rub;
• Regularly sanitises their mobile devices, keys and all other frequently-used items;
• Wears protective gear (gloves, masks and additional equipment, if necessary);
• Washes and disinfects working shoes and clothes daily;
• Uses overshoes inside all properties;
• Seals and securely disposes of all used cleaning materials;
• Disinfects all tools and equipment that they’ve used for the job.

For more information on how we are keeping our customers and teams safe from COVID-19 please call us on 0845 604 1288 or visit Antiviral Sanitisation Services for information on our disinfection services.