How to choose a communal cleaning service

Posted on November 7, 2019 in Cleaning

Do you have nagging doubts about your communal cleaning service provider? Perhaps their work is sub-standard – with some areas rushed or regularly missed. Or, your account manager is hard to get hold of and never seems to listen to feedback. Perhaps the cost keeps rising – with no corresponding increase in quality.

If any of these sound familiar, it could be time to switch to a different cleaning company. Here are 5 signs that you might need a new communal cleaning company and how to choose the best cleaning company for your requirements!

1. The communal cleaning is simply not up to scratch?

Is there dust lurking behind communal furniture? Are the communal toilets less than sparkling clean? Are the bin areas icky inside? Do your cleaners seem unsure about what they’re supposed to be doing?

All of these are signs of poor training and supervision. At Protech Property Solutions, we have robust processes to ensure that you are satisfied with the cleaning and level of service. Feedback is implemented and standards are maintained and our account managers and regularly onsite to deal with any requests.

2. Cleaners continually letting you down?

Do your cleaners turn up late or not at all? Is there high turnover, and a flow of new faces within the team? Do you get left in the lurch when your regular cleaner is on holiday, or off sick?

This points to a company that doesn’t value its people. A company is only as good as its front-line staff – which is why we invest in ours. We recruit good people, then make sure they are well trained, correctly paid and on time, and have the materials and equipment they need to carry out their cleaning work. Treating staff fairly and with respect leads to a motivated workforce, which in turn results in client satisfaction.

3. Poor account management?

Do you know who to call if you’ve got issues with your cleaning or questions about your bill? Can you always get through to someone on the phone?

Each of our clients have a dedicated account manager who manages their cleaning team. The manager makes regular inspections on site, in addition to ad hoc visits, to ensure that high cleaning standards are being maintained. And if ever there are issues, you can pick up the phone to talk to one of our friendly staff.

We are always looking for feedback on how we are performing and whether any improvements need to be made.

4. Not meeting professional standards?

Looking clean is only part of the picture. You need to know that your cleaning service providers comply with all the relevant regulations.

Protech Property Solutions has achieved ISO 9001:2015, ISO 14001:2015 and ISO 45001:2015 certification, demonstrating that we provide high-quality, safe and environmentally aware cleaning and maintenance services. We provide full COSHH documentation, in accordance with Health and Safety legislation, and risk assessments are carried out for each site. We also carry out our due diligence on all cleaning staff, following up employment records and carrying out background checks where applicable.

5. Rising or hidden costs?

Are you subject to regular ‘inflationary’ increases in costs? Or is the pricing structure unclear, with unexpected extra charges?

Our service contracts are priced on an individual basis. You can book a free no-obligation appointment with one of our Estimators, who will meet you at your property to discuss your specific needs. Our quote will include comprehensive details of your cleaning programme – so there are never any surprises.

Time to switch?

Quality cleaning and first-class customer care are important to us. And we pride ourselves on our long-standing client relationships.

If you’re not happy with your current communal cleaning service provider, please get in touch to see what we can do for you. Choosing the best cleaning company and changing suppliers can be a daunting prospect but our friendly, expert team are here to make the switch as simple as possible.

Contact us for a free quotation – please call 0845 604 1288.

For more information on our communal cleaning services please visit Protech Cleaning Solutions.